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   REPORTING BUGS

 

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems and work arounds

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.


 

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. 

Please be as specific as possible when describing the problem.

Please provide the following contact information:

      First name 

       Last name 

           Title 

    Organization 

      Work Phone 

             FAX 

          E-mail 

             URL 

    What version of C.R.I.M.E. are you using?
  1. What application module of the software are you using?
  2. What support module of the software are you using?
  3. What are you using for a terminal device?
  4. Black/white terminal
    Color terminal 
    PC with Windows 3.1
    PC with Windows 95 
    PC with Windows NT
    Macintosh 
    PC with OS/2 
    NC (network computer) 
    Other: 
  5. Please enter a brief one-line description of the problem:


  6. (example: "Program doesn't respond to function key 3")
     
  7. If the problem is reproducible, please list the steps required to cause it,

  8. leaving a blank line between steps:
    (example: "1. Take option 21 on Inquiry Menu. 2. Key in incident nbr ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)
     
  9. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  10.  

     


We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

 
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